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Tenants

tenants

We have various properties available for rent throughout County Durham and the surrounding areas, both furnished and unfurnished, from bedsits to apartments, flats and houses.

Where our properties are advertised and how to arrange viewings

Please browse our website, Rightmove or Zoopla, where all our properties are advertised, and if you are interested in arranging a viewing please give us a call straight away.

Next step

After your viewing, if you would like to make an application for a rental property, please contact the relevant office as soon as possible to avoid losing it to other potential tenants.

Pets

If you have a pet, this will first need to be agreed with the landlord (this can be negotiated through the relevant branch). If the landlord agrees, you will be required to pay an additional amount on your bond/deposit when you move in – usually an extra £200-£250.

Bonds/Deposits

Bonds/deposits will generally be equivalent to one month’s rent and, in line with current legislation, will be paid into the Deposit Protection Service or another government-approved scheme.

Online Application

Your next step will be to click the link on the right-hand side of this page to submit your Tenant Application Form. Please note that each tenant will be required to submit a separate application form. If you need a guarantor, they also need to fill in the same application form as you have as tenants. E-mail addresses must be provided for all referees. Failure to do so will delay your application.

For each tenant we will do a credit check and request references from any previous landlords and current employers. For each guarantor we will also do a credit check, as well as an employer reference and where applicable a Land Registry check on their property. Please be aware that if your guarantor is a homeowner only, all listed owners on the property’s deeds will need to stand as guarantors.

Identity Documents Needed

Each tenant and guarantor will then need to provide photographic ID (passport or driving license) and proof of your current address (bank statement or utility bill) to the relevant office.

How long does the referencing take?

This is a very common question and one which does not have a definite answer. With regards to the referencing process, it is all dependent on how long your referees take to respond to our requests for a reference. Some come back the same day, some can take 2-3 weeks.

What else is needed before I can move in?

From our side of things, we need to ensure that the property is ready for you before you move in. Firstly, we need to ensure there is an up-to-date gas safety certificate. We will try and acquire this as soon as we can. Secondly, some landlords opt to have an inventory. We need to get this booked in with the relevant department. Finally, we also need to make sure there is no debt on the gas and electric meters, there are working smoke alarms on each floor (and carbon monoxide detectors if required) and that the property is in a good and clean condition.

Moving in

If you plan to move in more than a month later than you made your initial application, we will usually ask for a retainer. This is usually equivalent to a month’s rent and will be taken as a deposit to show the applicant’s serious intent on renting the property and also because the landlord will be keeping the property off the market.

On the day you move in, all tenants and guarantors must attend an appointment at the relevant office. Any outstanding payments will be made by card only during this appointment (debit cards are advisable as credit cards incur a further 2% surcharge) and all the legal tenancy documents will also be signed. This process usually takes about 30 minutes. At the end of the appointment, you will collect the keys to your new home.

After move-in

If the landlord has instructed Venture to manage their property, you will be assigned your own Property Manager to look after you. One member of staff, one phone number and one e-mail address to make sure you are not being passed around from pillar to post and are well looked after.

Please note, due to impending legislation, we are now encouraging tenants to report maintenance issues in writing. The easiest way to do this is to follow the link for our ‘Online Maintenance Report System’ on the right-hand side of this page. This will send an instant report direct to your Property Manager and even give you the option to include your own photos.

Moving out

As per your tenancy agreement, if you wish to leave your rented property you will need to give one month’s written notice to either your local office or to your landlord directly, depending on who manages your property. It is essential to bear in mind that your notice period must tie in with your rent payment date. For example if your rent due date is the 10th and you give your month’s notice on the 1st, the notice would only start from the 10th of the month and expire the 9th of the next month.

If your property is managed through Venture Properties, once the notice is received, we will send you a booklet to help you prepare the property for move-out and give you an indicator of the condition we expect properties to be left in. We also ask you to provide our office with gas and electric suppliers, final meter readings and a forwarding address.

It is essential to treat the property like it’s your own home and look after it throughout your tenancy, keeping the property clean, tidy and well-maintained. If you have done this, at the end of the tenancy your deposit will be returned in full. However, if there are any issues, part, or all, of your deposit may be disputed. Any disputes will be settled through one of the government-approved deposit schemes where your deposit will have been registered when you moved in. For further information, please contact your local office or your landlord.