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Tenants

tenants

We have various properties available for rent throughout County Durham and the surrounding areas, both furnished and unfurnished, from bedsits to apartments, flats and houses.

Where our properties are advertised and how to arrange viewings

Please browse our website, Rightmove or Zoopla, where all our properties are advertised, and if you are interested in arranging a viewing please give us a call straight away.

Next step

After your viewing, if you would like to make an application for a rental property, please contact the relevant office as soon as possible. Please remember, though, we do not operate on a first-come-first-served basis so viewing a property before other potential Tenants does not necessarily put you at an advantage. If a Landlord has several viewings on the same day or over the next couple of days, they may want the other viewings to go ahead and collect all applications before making a decision in order to find the most suitable Tenant.

Pets

If you have a pet, always check first before arranging a viewing that the landlord will accept pets to avoid wasting your time. Previously, Landlords may have asked for a significantly higher deposit if you have pets, however the Tenant Fees Act 2019 capped tenants’ deposits at 5 weeks’ rent so you will not be charged any more than this.

Holding Deposits, Deposits (Bonds) and Reposit

Holding Deposits

All of our rental properties require a Holding Deposit equivalent to 1 week’s rent to secure the property if you want to proceed with an application. The Tenant is entitled for this Holding Deposit to be repaid within 15 calendar days of their application proceeding. However, in most cases we hope to repay this to the Tenant on the day you move in and this will be deducted from your first month’s rent. This will need to be agreed with the Tenant during the application process.

 

You will lose your Holding Deposit if any of the following occurs:

  1. You give us false or misleading information. For example, incorrect salary/income details or you fail to tell us about a CCJ.
  2. You fail a Right to Rent check and are not eligible to reside in the UK.
  3. You withdraw your application.
  4. You drag your feet during the application process.

 

Deposits (Bonds)

Deposits (sometimes called Bonds) will need to be paid in advance along with the first month’s rent. Deposits are normally the equivalent of 5 weeks’ rent, but by law cannot exceed this amount.

 

Reposit – Rent Without a Deposit

Some of our landlords offer the Reposit scheme on their properties as an alternative to the traditional deposit (bond) tenants are required to pay. Check the individual property’s details to see if Reposit is offered or contact your local branch if you are unsure.

Instead of paying 5 weeks’ rent in advance as you would with a traditional Deposit, which is refundable at the end of the tenancy provided there is no damage or rent arrears, Reposit allows tenants to move in by only paying 1 week’s rent. This is a one-off, non-refundable payment but means tenants need to find significantly less funds to move in at the beginning of the tenancy.

The decision is always down to you as a tenant on which option you prefer.

Please note that just like a traditional deposit, you are still liable for any valid, end of tenancy charges. The difference with Reposit is that you keep control of your money and only pay these if they actually occur at the end of your tenancy, rather than paying at the start.

Further information is available at www.reposit.co.uk/tenants

Online Application

Once you’ve paid your Holding Deposit, you will be sent a link to complete your online application form.

For each tenant we will do a credit check and request references from any previous landlords and current employers. For each guarantor we will also do a credit check, as well as an employer reference and where applicable a Land Registry check on their property. Please be aware that if your guarantor is a homeowner only, all listed owners on the property’s deeds will need to stand as guarantors.

Identity Documents Needed

Each tenant and guarantor will then need to provide photographic ID (passport or driving license) and proof of your current address (bank statement or utility bill) to the relevant office.

How long does the referencing take?

This is a very common question and one which does not have a definite answer. With regards to the referencing process, it is all dependent on how long your referees take to respond to our requests for a reference. Some come back the same day, some can take 2-3 weeks. See paragraph below to explain what else is needed before the application process is complete and you can book a move-in date.

What else is needed before I can move in?

From our side of things, we need to ensure that the property is ready for you before you move in. Firstly, we need to ensure there are up-to-date gas (CP12) and electrical (EICR) certificates on file. We will try and acquire these as soon as possible but please bear in mind that with electrical reports delays may be unavoidable due to current demands on electricians and the work involved (normally requiring two visits to the property). Secondly, some landlords opt to have an inventory. We need to get this booked in with the relevant department. Finally, we also need to make sure there is no debt on the gas and electric meters, there are working smoke alarms on each floor (and carbon monoxide detectors if required) and that the property is in a good and clean condition.

Moving in

On the day you move in, all tenants and guarantors must attend an appointment at the relevant office. Any outstanding payments will be made by card only during this appointment  and all the legal tenancy documents will also be signed. This process usually takes about 30 minutes. At the end of the appointment, you will collect the keys to your new home.

After move-in

If the Landlord has instructed Venture to manage their property, you will be assigned your own Property Manager to look after you. One member of staff, one phone number and one e-mail address to make sure you are not being passed around from pillar to post and are well looked after.

Please note, we are now encouraging tenants to report maintenance issues in writing. The easiest way to do this is to follow the link for our ‘Online Maintenance Report System’ on the right-hand side of this page. This will send an instant report direct to your Property Manager and even give you the option to include your own photos.

Moving out

As per your tenancy agreement, if you wish to leave your rented property you will need to give one month’s written notice to either your local office or to your landlord directly, depending on who manages your property. It is essential to bear in mind that your notice period must tie in with your rent payment date. For example if your rent due date is the 10th and you give your month’s notice on the 1st, the notice would only start from the 10th of the month and expire the 9th of the next month.

If your property is managed through Venture Properties, once the notice is received, we will send you a booklet to help you prepare the property for move-out and give you an indicator of the condition we expect properties to be left in. We also ask you to provide our office with gas and electric suppliers, final meter readings and a forwarding address.

It is essential to treat the property like it’s your own home and look after it throughout your tenancy, keeping the property clean, tidy and well-maintained. If you have done this, at the end of the tenancy your deposit will be returned in full. However, if there are any issues, part, or all, of your deposit may be disputed. Any disputes will be settled through one of the government-approved deposit schemes where your deposit will have been registered when you moved in. For further information, please contact your local office or your landlord.

If you paid a Reposit, rather than a Deposit, when you moved in there will be no Deposit to return. If there is a dispute on any damages or rent arrears, Reposit’s own adjudication service will make a decision on this and you will be liable for any charges should they rule in the Landlord’s favour. Not paying a Deposit does not make you exempt from end-of-tenancy charges, should they apply.